Terms & Conditions

Last Updated: September 16, 2026

Welcome to NorthBay & Co. These Terms & Conditions govern your use of our website, northbayandco.com, and your purchase of products offered through our online store.

By accessing or using our website or placing an order, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website or making a purchase.

1. About NorthBay & Co.

NorthBay & Co. operates an online retail store serving customers in the United States.

Products purchased through our website may be fulfilled through our network of warehouses and fulfillment locations. The fulfillment location and shipping carrier may vary depending on the product, inventory availability, destination, and other logistical factors.

2. Use of Our Website

You agree to use this website only for lawful purposes and in a manner consistent with these Terms & Conditions.

You must not:

  • Use the website for fraudulent or unlawful activities.

  • Attempt to interfere with or disrupt the operation or security of the website.

  • Copy, reproduce, or misuse website content without permission.

  • Submit false, misleading, or fraudulent information when placing an order.

  • Attempt to gain unauthorized access to any account, system, or website functionality.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms & Conditions have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate and up to date.

However, product colors, dimensions, appearance, packaging, and other details may vary slightly from the images or descriptions shown on the website.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.

4. Product Availability

Products displayed on our website are subject to availability.

We may limit the quantity of products available for purchase or discontinue products without prior notice.

If a product becomes unavailable after you place an order, we may contact you regarding an alternative resolution or provide a refund for the unavailable item, as applicable.

5. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation by email. An order confirmation confirms that we have received your order request; it does not necessarily mean that the order has been accepted or shipped.

We reserve the right to accept or decline an order for legitimate reasons, including product availability, pricing errors, suspected fraudulent activity, or other operational issues.

If we cancel an order after payment has been received, any applicable amount paid for the cancelled order will be refunded using the available payment method.

6. Pricing and Payment

All product prices displayed on our website are shown at the time of purchase and are subject to change without prior notice.

Shipping charges, where applicable, are displayed during checkout before you complete your purchase.

You are responsible for providing accurate billing and payment information.

Orders are processed only after successful authorization of the applicable payment method.

If a pricing or payment error occurs, we reserve the right to correct the error and, where appropriate, cancel the affected order and issue a refund.

7. Shipping and Delivery

We currently ship to customers within the United States.

Orders are generally processed within 1–3 business days.

Standard shipping generally takes approximately 5–15 business days after dispatch. Delivery estimates are provided for guidance and are not guaranteed.

Orders may be fulfilled from US-based warehouses or other fulfillment locations, depending on the product and inventory availability.

Shipping methods and carriers may vary.

For additional information about processing, shipping, tracking, delays, and delivery, please review our Shipping Policy.

8. Tracking

Tracking information will generally be sent to the email address provided when the order is placed.

Tracking information may take approximately 24–72 hours after dispatch to become active or display movement.

Third-party tracking services, including ParcelsApp, may be used to assist customers in tracking shipments.

9. Returns and Refunds

Returns and refunds are subject to our Return & Refund Policy.

Customers should review that policy before placing an order to understand applicable return periods, eligibility requirements, procedures, shipping responsibilities, and refund conditions.

Nothing in these Terms & Conditions is intended to remove any rights that may apply under applicable law.

10. Order Cancellations

Customers may contact us as soon as possible if they wish to cancel an order.

Cancellation requests cannot be guaranteed once an order has entered processing or has been dispatched.

Where cancellation is possible, any applicable refund will be processed according to our refund procedures.

11. Incorrect Customer Information

Customers are responsible for providing accurate information when placing an order, including:

  • Full name

  • Shipping address

  • Email address

  • Payment information

  • Any other information required to process the order

NorthBay & Co. is not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete information provided by the customer.

12. Damaged, Incorrect, or Missing Items

If you receive a damaged, incorrect, or materially different product from what you ordered, please contact us at support@northbayandco.com.

We may request photographs, order information, or other relevant documentation to review the issue and determine an appropriate resolution.

Any replacement or refund will be handled in accordance with our Return & Refund Policy.

13. Intellectual Property

All content on northbayandco.com, including text, graphics, logos, photographs, product information, page designs, branding, and other materials, is owned by or licensed to NorthBay & Co., unless otherwise stated.

You may not reproduce, distribute, modify, publish, or commercially exploit our website content without prior written permission.

14. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites, services, payment providers, shipping services, tracking services, or other external platforms.

We do not control third-party websites or services and are not responsible for their content, availability, policies, or practices.

Your use of third-party services may be subject to their own terms and policies.

15. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

Website availability may occasionally be affected by maintenance, technical problems, hosting issues, security events, or circumstances outside our reasonable control.

16. Disclaimer

To the extent permitted by applicable law, NorthBay & Co. provides the website and its content on an “as available” basis.

We make reasonable efforts to provide accurate information but do not guarantee that all website content will always be complete, current, or error-free.

Product-specific warranties, where applicable, will be described on the relevant product page or in the applicable manufacturer or warranty documentation.

17. Limitation of Liability

To the maximum extent permitted by applicable law, NorthBay & Co. will not be responsible for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of our website or the purchase or use of products, except where such liability cannot lawfully be excluded.

Nothing in these Terms & Conditions is intended to exclude or limit liability that cannot legally be excluded or limited.

18. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

Please review our Privacy Policy before using the website or placing an order.

19. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, website, products, services, or legal requirements.

Any changes will be posted on this page with an updated Last Updated date.

Your continued use of the website after changes are posted constitutes acceptance of the revised Terms & Conditions, to the extent permitted by applicable law.

20. Contact Us

If you have questions regarding these Terms & Conditions, your order, or our website, please contact:

NorthBay & Co.
Email: support@northbayandco.com

Thank you for shopping with NorthBay & Co.