Frequently Asked Questions

1. When will my order ship?

Orders are processed within 1–3 business days, subject to payment verification, product availability, and fulfillment requirements. Once your order has shipped, you will receive a shipping confirmation and tracking information when available.

2. When will my order arrive?

Delivery times depend on the product, shipping origin, and destination. Our estimated delivery timeframe for US orders is 5–15 business days, where applicable. These are estimates and not guaranteed delivery dates. Unexpected carrier delays or other circumstances may affect delivery.

Please review the shipping information provided at checkout and on our Shipping Policy page.

3. Where do our products ship from?

North Bay & Co. works with fulfillment and shipping partners to deliver orders to customers in the United States. Depending on the product and availability, an order may ship from a domestic or international fulfillment location.

The shipping origin and estimated delivery timeframe may vary by product.

4. How can I track my order?

Once your order has shipped and tracking information becomes available, we will share the relevant tracking details. You can also visit our Track My Order page for assistance with your shipment.

Please allow time for the carrier to update tracking information after dispatch.

5. Will my order arrive in one package?

Depending on product availability and fulfillment arrangements, items in the same order may be shipped separately. If this happens, your items may arrive at different times and may have separate tracking information.

6. Do you ship internationally?

North Bay & Co. currently focuses on serving customers in the United States. Please check the shipping options available at checkout to confirm whether we can deliver to your address.

7. Can I cancel my order?

If you need to cancel an order, contact our customer support team as soon as possible at support@northbayandco.com. Cancellation requests are subject to the order’s processing and shipment status. We cannot guarantee cancellation once an order has entered fulfillment or shipped.

Please review our Return & Refund Policy for further details.

8. What is your return and refund policy?

We want customers to understand their options if a product arrives damaged, defective, incorrect, or is otherwise eligible for return. Return eligibility, time limits, conditions, and refund procedures are explained in our Return & Refund Policy.

Please contact support@northbayandco.com before sending an item back so we can provide the appropriate instructions. Do not send returns to an address without authorization.

9. What if I enter the wrong shipping address?

Please check your shipping address carefully before placing an order. If you notice an error, contact us immediately at support@northbayandco.com. We will try to assist, but address changes may not be possible once an order has entered fulfillment or shipped.

10. Why might a product’s price or promotion change?

Prices and promotions may change over time due to product availability, supplier costs, and promotional offers. Any advertised discount or reference price should reflect a genuine and supportable pricing comparison. The price displayed at checkout will apply to your order, subject to the terms shown at purchase.

11. How can I contact North Bay & Co.?

For questions about products, orders, shipping, returns, or refunds, contact us at:

Email: support@northbayandco.com

You can also visit our Contact Us page for available customer support options.