Shipping Policy

At NorthBay & Co., we are committed to providing a smooth and reliable shopping experience for our customers across the United States. This Shipping Policy explains how orders are processed, shipped, and tracked.

1. Shipping Destinations

We currently ship to addresses within the United States.

At this time, we do not offer shipping to destinations outside the United States.

2. Order Processing

Orders are generally processed and prepared for shipment within 1–3 business days after the order is successfully placed.

Business days are Monday through Friday, excluding applicable holidays.

Processing times may occasionally vary depending on product availability, order volume, or other circumstances. If there is a significant delay in processing your order, we will make reasonable efforts to notify you.

3. Shipping Locations

Orders may be fulfilled from US-based warehouses or other fulfillment locations, depending on the product, inventory availability, and fulfillment arrangements.

As a result, the shipping origin and carrier may vary from one order to another.

4. Shipping Methods and Delivery Times

We select shipping services and carriers based on the product, destination, availability, and the best available shipping option for the order.

Our current standard shipping delivery estimate is approximately:

5–15 business days after dispatch

Delivery times are estimates and are not guaranteed. Actual delivery times may vary due to factors such as carrier delays, weather, holidays, high shipping volumes, address-related issues, or other circumstances beyond our control.

5. Shipping Charges

Shipping charges may apply to your order.

The applicable shipping cost will be clearly displayed at checkout before you complete your purchase.

Shipping charges may vary depending on the product, destination, and applicable shipping arrangements.

6. Tracking Information

Once your order has been dispatched, a tracking number will be sent to the email address provided with your order.

Tracking information may take approximately 24–72 hours after dispatch to become active or show movement in the carrier’s system.

You can use the tracking information provided to monitor your shipment. We may also provide access to third-party tracking services, including ParcelsApp, to help you track your order.

7. Delivery Delays

Delivery estimates are provided for guidance only and are not guaranteed.

Orders may occasionally be delayed because of circumstances beyond our reasonable control, including:

  • Carrier delays or service disruptions

  • Severe weather

  • Holidays and peak shopping periods

  • Incorrect or incomplete delivery information

  • Customs or other regulatory requirements, where applicable

  • Unforeseen logistical or transportation issues

We appreciate your patience if a shipment experiences an unexpected delay.

8. Lost or Missing Packages

If your tracking information indicates that a package has been lost or has not been delivered within a reasonable period, please contact us at support@northbayandco.com.

We may first investigate the shipment with the applicable carrier or fulfillment provider. Depending on the circumstances and the outcome of the investigation, we may provide a replacement or refund in accordance with our policies.

9. Damaged Packages

If your order arrives damaged, please contact us at support@northbayandco.com as soon as possible.

To help us review the issue, we may request photographs or other evidence showing the condition of the package and product.

After reviewing the circumstances, we may offer an appropriate resolution, which may include a replacement or refund in accordance with our Return & Refund Policy.

10. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an order is returned or cannot be delivered because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may apply if a replacement shipment is requested.

Please review your shipping information carefully before completing your purchase.

11. Changes to Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our shipping services, fulfillment arrangements, or business practices.

Any updates will be posted on this page with a revised Last Updated date.

12. Contact Us

For questions about shipping, tracking, delivery, or your order, please contact:

NorthBay & Co.
Email: support@northbayandco.com

We will do our best to assist you with your shipment and provide relevant order information.

NorthBay & Co.
Serving customers across the United States.