Refund & Return Policy

At [STORE NAME], we want you to be satisfied with your purchase. If you have an issue with your order, please contact us and we will do our best to resolve it.

1. Returns

We accept eligible returns within [7/14/30] days of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item should be returned with its original packaging, tags, and accessories where applicable.

  • You must provide your order number or other proof of purchase.

  • The return request must be made within the applicable return period.

Some products may not be eligible for return due to their nature. Any such restrictions will be clearly stated on the relevant product page.

2. Damaged, Defective, or Incorrect Items

Please contact us as soon as possible if you receive:

  • A damaged item

  • A defective item

  • The wrong product

  • An item that is missing from your order

Please provide your order number and, where appropriate, clear photographs of the product and packaging.

After reviewing the issue, we may offer a replacement, refund, or another appropriate resolution.

3. Non-Returnable Items

Certain products may not be eligible for return, including products that are:

  • Personalized or customized

  • Perishable

  • Used or damaged after delivery due to customer handling

  • Specifically identified as non-returnable on the product page

Any applicable exclusions will be communicated before purchase.

4. How to Request a Return

To request a return, contact us at:

Email: [CUSTOMER SUPPORT EMAIL]

Please include:

  • Your name

  • Order number

  • Product name

  • Reason for the return

  • Photos or other supporting information, if applicable

Please do not send a product back before receiving return instructions from us.

5. Return Shipping

[CHOOSE AND KEEP THE POLICY THAT MATCHES YOUR STORE]

Option A — Customer-paid returns:
Unless the item is defective, damaged, or incorrect, the customer is responsible for the cost of returning the product.

Option B — Store-paid eligible returns:
We will provide return instructions and cover eligible return shipping costs where the return is due to a defective, damaged, or incorrect product.

6. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method.

The time required for the refund to appear in your account may depend on your payment provider or bank.

7. Partial Refunds

In certain circumstances, only a partial refund may be provided, including where an item is returned in a condition that does not meet our return requirements.

Any applicable deductions will be explained to you before the refund is processed.

8. Late or Missing Refunds

If you have been notified that your refund has been processed but have not received it, please:

  1. Check your bank or payment account.

  2. Contact your payment provider or bank.

  3. Contact us at [CUSTOMER SUPPORT EMAIL] if the refund still has not appeared.

9. Exchanges

If you need an exchange, please contact us at [CUSTOMER SUPPORT EMAIL].

Exchanges are subject to product availability and the applicable return conditions.

10. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at [CUSTOMER SUPPORT EMAIL].

We will try to accommodate cancellation requests made before the order has been processed or shipped. Once an order has been shipped, our standard return policy may apply.

11. Contact Us

For questions about returns or refunds, please contact:

[STORE NAME]
Email: [CUSTOMER SUPPORT EMAIL]Address: [BUSINESS ADDRESS]Website: [YOUR WEBSITE DOMAIN]

We are committed to handling legitimate return and refund requests fairly and transparently.

Important: Before publishing, replace the bracketed information and choose the return-shipping option that accurately reflects your real store policy. Your refund policy should match what customers actually see and what you can consistently honor.