Privacy Policy

Last Updated: September 16, 2026

At NorthBay & Co., we respect your privacy and are committed to protecting the personal information you provide when using our website, https://northbayandco.com.

This Privacy Policy explains what information we may collect, how we use it, when it may be shared, and the choices available to you when you use our website or place an order.

1. Information We Collect

Depending on how you use our website, we may collect the following information:

Information you provide directly

When you create an account, place an order, contact us, or otherwise interact with our website, we may collect information such as:

  • Name

  • Email address

  • Billing and shipping address

  • Telephone number, where provided

  • Account login information

  • Order and purchase information

  • Information you provide when contacting customer support

  • Any other information you voluntarily submit through our website

We collect only the information reasonably necessary to provide our services, process orders, communicate with customers, and operate our business.

2. Payment Information

Payments for orders may be processed through PayPal.

When you make a payment, payment information may be collected and processed directly by PayPal in accordance with PayPal’s own privacy policy and terms.

NorthBay & Co. does not intend to store your full payment card details on our website when the payment is processed by PayPal.

For more information about how PayPal handles personal information, please review PayPal’s applicable privacy policies.

3. How We Use Your Information

We may use the information we collect to:

  • Process and fulfill orders

  • Provide shipping and delivery updates

  • Send order confirmations and transactional communications

  • Provide customer support

  • Manage customer accounts

  • Process returns, refunds, and other order-related requests

  • Maintain and improve our website

  • Detect and help prevent fraud, abuse, and security issues

  • Understand how visitors use our website

  • Measure website and advertising performance

  • Provide relevant marketing or promotional communications where permitted and, where required, with your consent

  • Comply with applicable legal and regulatory requirements

4. Customer Accounts

Customers may create an account on our website.

Account information may include your name, email address, shipping information, order history, and other information associated with your account.

You are responsible for keeping your account credentials confidential and for notifying us if you believe your account has been accessed without authorization.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate properly, remember preferences, maintain sessions, improve website functionality, and understand how visitors interact with the website.

Cookies may also be used for analytics and advertising purposes.

Some cookies may be placed by third-party services that we use to operate or analyze our website.

You can control or disable certain cookies through your browser settings. Disabling some cookies may affect the functionality of parts of the website.

6. Google Analytics

We may use Google Analytics to help us understand how visitors use our website, including information such as pages viewed, interactions, device or browser information, approximate location, and other usage information collected through the service.

Google Analytics may use cookies and similar technologies to collect this information.

We use analytics information to understand website performance, improve the customer experience, and make informed business decisions.

Google’s handling of information collected through its services is subject to Google’s applicable policies and terms.

7. Google Ads and Advertising

We may use Google Ads and related Google advertising technologies to promote our products and measure the effectiveness of our advertising campaigns.

These technologies may use cookies or similar identifiers to help measure advertising performance, understand conversions, and, where configured and permitted, provide relevant advertising.

Advertising and measurement practices may change as we configure and improve our Google Ads setup.

8. Order and Fulfillment Information

To process and fulfill your order, we may need to share relevant customer and order information with service providers involved in payment processing, order fulfillment, shipping, delivery, customer support, and related services.

Depending on the product and fulfillment arrangement, orders may be processed through US-based warehouses or other fulfillment locations.

We share only information reasonably necessary for the applicable service to be performed.

9. Shipping and Tracking Services

To provide delivery services and order tracking, relevant order and shipping information may be shared with carriers, fulfillment providers, and tracking services where necessary.

We may use third-party tracking services, including ParcelsApp, to help customers track shipments.

Third-party services process information according to their own privacy policies and applicable terms.

10. Who We Share Your Information With

We may share personal information with trusted service providers and business partners where reasonably necessary to operate our store and provide services to you.

These may include:

  • Payment service providers such as PayPal

  • Fulfillment and warehouse providers

  • Shipping and delivery carriers

  • Order-tracking services

  • Website hosting and technical service providers

  • Analytics and advertising providers such as Google

  • Customer support and communication service providers

  • Professional advisers or authorities where required by law

We do not sell your personal information as a standalone product.

11. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining customer accounts, handling returns and refunds, providing customer support, meeting legal or accounting obligations, resolving disputes, and protecting our business.

The amount of time information is retained may vary depending on the type of information and the purpose for which it was collected.

12. Customer Marketing Communications

We may offer customers the opportunity to receive promotional communications, special offers, product information, or other marketing messages.

Where required by applicable law, we will obtain the appropriate consent before sending certain promotional communications.

You may unsubscribe from marketing emails by following the unsubscribe instructions included in the applicable communication or by contacting us.

Transactional communications, such as order confirmations, shipping updates, and other service-related messages, may still be sent when necessary to provide services you have requested.

13. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

14. Third-Party Websites and Services

Our website may contain links, integrations, or services provided by third parties.

Examples may include payment providers, tracking services, advertising platforms, analytics tools, or other external services.

Those third parties may collect or process information according to their own privacy policies. We encourage customers to review the privacy policies of third-party services they use.

15. Children’s Privacy

Our website is intended for a general audience and is not directed specifically to children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

16. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, which may include the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Request information about how your information is used or shared

  • Object to or restrict certain processing where applicable

  • Withdraw consent where processing is based on consent

  • Opt out of certain marketing communications

To make a privacy-related request, please contact us using the information below.

We may need to verify your identity before completing certain requests.

17. International Data Processing

Because we use third-party service providers and fulfillment partners, personal information may be processed or stored in locations outside the state or country where you are located.

Where applicable, such processing will be carried out subject to appropriate legal requirements and safeguards.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technologies, services, or applicable legal requirements.

When we make changes, we will update the Last Updated date at the top of this page.

We encourage you to review this Privacy Policy periodically.

19. Contact Us

If you have questions about this Privacy Policy or how NorthBay & Co. handles personal information, please contact:

NorthBay & Co.
Email: support@northbayandco.com

Thank you for trusting NorthBay & Co.